As a recent graduate with a keen interest in cybersecurity, I've cultivated a strong academic foundation complemented by hands-on experience in technical support and IT. Throughout my journey, I've developed a passion for ensuring digital safety and protecting critical assets. From managing diverse devices to adhering to ITIL best practices, I've improved my skills in hardware and software maintenance, contributing to seamless operations in various organizational settings.. .
With a focus on cybersecurity and a knack for technical support. Equipped with a solid academic background and practical experience, I excel in providing tier 1 and tier 2 IT support, adhering to ITIL best practices to minimize downtime and improve incident resolution times. With certifications in Fortinet NSE Associate and Certified Ethical Hacker, I bring a wealth of knowledge in information security threats and network vulnerabilities, along with proficiency in programming languages like Python and JavaScript. Eager to leverage this expertise to contribute to organizational security and resilience in the dynamic digital landscape.
Postgraduate Diploma, 2024 Georgian College, Barrie, ON, CA
Bachelors Degree, 2021 SAINTGITS College of Applied Sciences, Kottayam, Kerala, IN
Certified by EC-Council, 2022
Certified in Web development using HTML5, CSS, JavaScript, PHP, MySQLi
End User Experience IT Analyst
Ontario Ministry Of Public and Business Service Delivery, 2024 - PresentProvided tier 1 and tier 2 IT support according to ITIL standards, minimizing downtime and enhancing operational productivity. Managed diverse devices and infrastructure using Microsoft Intune and Azure, ensuring seamless integration and efficient control for a secure IT environment.
Technical Support Manager
TS John Foundation, 2021 - 2022tEnsured smooth operations of website and network hardware while leading a support team focused on customer service and collaboration, driving organizational efficiency and client satisfaction. Regular communication with stakeholders facilitated transparency and strategic alignment, supported by informative reports generated through Microsoft Suite and Power BI for data-driven decision-making.
Technical Support Analyst
TS John Foundation, 2020 - 2021I offered desktop application support, VPN troubleshooting, and network assistance while efficiently deploying software using PowerShell scripts. Additionally, I developed a fundraising website with Razorpay integration for TS John Foundation, managed biometric authentication, and installed and maintained premise surveillance systems, including CCTV and motion-activated sensors.
